Trekitt

I cannot praise the Trekitt team highly enough. I have made several purchases from their website and all have been packaged thoughtfully and dispatched promptly. On the rare occasion when there has been an issue with an item, they have been exceptionally easy to communicate with and swift in providing a solution. The website is easy to navigate, their range of items impressive and their expertise outstanding. If you are looking for an outdoor equipment retailer, look no further.

If you want outdoor gear then this is the place to go! A friendly and knowledgeable team with top quality products and quality service thats second to none. I have made several purchases here this year and they've often been cheaper than other online retailers as well as offering a generous rewards programme. I would honestly go here even if i found an item a bit cheaper elsewhere just due to the service. These guys have gone above and beyond to help me find my perfect quilt both in store and discussing my needs via email. They brought several models into store from their warehouse stock to let me have a look at with absolutely no pressure to purchase. They're also dog people and Amber always gets a warm welcome so they're obviously awesome!

Bought a jacket online, the only size left was a size larger than I normally wear but I thought it was worth a try as it seemed like such a good deal and the website states that returns are accepted up to 90 days after purchase. Took the jacket out of the parcel, left all the tags on and tried it on in my living room. It was clearly much too big and loose, so I immediately returned the jacket (at my own cost). I then received an email stating they refused to refund the item as it was damaged, and when pressed, advised that it was stained. When disputed they sent a photo of an absolutely minuscule spot near the zip. I cannot understand how this could have been marked in the brief time I was trying it on in front of a mirror, and the mark is so tiny if it had been there originally I wouldn’t have noticed it unless I had scrutinised the jacket immediately after I had unpacked it, and why would you when it’s a brand new coat? Reading other reviews now this company clearly has an issue with aftercare and returns, so be very careful of buying online from them as they are clearly looking for any excuse to avoiding having to refund customers, whether by accepting legitimate returns or products supposedly under warranty. Future buyers BEWARE! NB after jacket was returned to me I found the tiny mark they had said had damaged the coat, and it was removed easily and completely after one wet wipe. Maybe the company should just state they don’t want to accept returns on their website instead of advertising 90 days?

Highly recommend Trekitt. Easy to use website and great customer service. Not only do they carry an excellent range of items (we particularly love Fjallraven), but also when we ordered just before Christmas they had the order with us very quickly indeed. Returns process is also seamless and easy - really a pleasure to do business with and we'll certainly be ordering more in future.

Very disappointed with my first (and last) experience of buying from Trekitt. I recently bought some Hanwag walking boots from them only to find, just six weeks later, that they leaked repeatedly each time I wore them in wet conditions. I returned the boots which Trekitt said they had to send for tests. They then advised me the test showed the goretex wasn't leaking so I couldn't have a refund. If the boots hadn't been leaking I would have happily have kept them!! Trekitt didn't make any kind of goodwill gesture and just returned the boots to me. Won't be buying from them again. I have since bought a pair of Scarpa boots from another shop and they havent leaked once despite being out regularly in even soggier conditions than the hanwags.